Shipping Policy

Last Updated: July 2026

At Floof & Co., we're committed to getting your pet's new favourites to your doorstep as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During busy periods, processing times may be slightly longer. If this happens, we'll keep you informed.

Shipping

We currently ship nationwide across South Africa.

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available) so you can track your delivery.

Delivery Times

Our standard delivery timeframe is 5–8 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

Any free shipping promotions will be clearly displayed on our website when available.

Delivery Information

Please ensure your shipping address and contact details are accurate before placing your order.

Floof & Co. cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Order Tracking

If tracking is available for your shipment, you'll receive tracking details once your order has been dispatched.

If you have not received your tracking information within a few business days, please contact us.

Lost or Delayed Orders

If your order is significantly delayed or appears to be lost in transit, please contact us at floof-co@outlook.com. We'll work with our courier partner to investigate and resolve the issue as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Please include photos of the damaged item, packaging, and shipping label (if possible) so we can assist you promptly.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: floof-co@outlook.com

Phone: 083 358 1140